FAQ
1. Is my payment information secure on fabulegalaxy.in?
Yes, absolutely. We take your security very seriously. Our website is built on the trusted Shopify platform, which uses an industry-standard SSL certificate to encrypt all data transmission. This is the same level of security used by major banks and financial institutions. When you make a purchase, your payment is processed through Shopify Payments, a secure and reliable gateway that ensures your sensitive information is always protected.
2. How do I know I can trust your brand and products?
We understand you want to be sure you're buying from a reliable company. Here's why you can feel confident shopping with us:
· Checkout our Google reviews: We are proud of our high customer satisfaction. You can see what our customers have to say about our products and service on our Google page, where we have a solid 4.9-star rating from over 90 verified reviews. Just search “Fabule Galaxy” on Google.
· Modern & Professional Website: Our website is built on Shopify's latest theme, known for its clean, modern design and fast performance. This ensures a smooth and professional shopping experience on any device, reflecting the quality we put into every aspect of our business.
· Transparent Business Details: We are a legitimate, registered business. All our contact details, including our full address, phone number, and GST number, are clearly listed on our website so you can always reach us.
3. What if I need to return an item or have an issue with my order?
We want you to feel completely confident when you shop with us. If for any reason you're not fully satisfied with your purchase, we've made our return process simple and fair.
· Customer-First Policy: Our policy is designed to be clear, transparent, and hassle-free, ensuring your satisfaction is our top priority.
· Full Transparency: All the details of our policy are available for you to review at any time on our Refund Policy page.
4. Is shipping affordable and will my order be delivered reliably?"
Yes! We prioritize getting your product to you without the hassle of high shipping costs. By using India Post's dependable parcel service, we ensure:
· Competitive Rates: India Post allows us to pass on significant savings, offering you some of the most affordable shipping rates in the market.
· Guaranteed Delivery: With India Post's vast and trusted network, you can be confident that your package will be delivered safely and reliably, no matter where you are in the country.
· Complete Transparency: We provide a tracking number for every order, so you're always in the loop and know exactly when to expect your delivery.
5. Why don't you offer free shipping?
We've chosen to be transparent about shipping costs rather than hiding them. The truth is, shipping is never free—it's a real cost that every company has to pay to get a product from our warehouse to your doorstep. While many companies offer "free shipping," they often build that cost into the price of every product, and they should write "including shipping"
We believe it's more honest to separate the cost of the product from the actual shipping fee.
This way, you always know exactly what you're paying for. We work hard to secure the most affordable shipping rates so you can get the best price on both the product and its delivery.
We charge a separate, low-cost shipping fee based on the total weight of your order, just as India Post charges us (per 500g). This means:
· The price of each product is kept as low as possible.
· You save money when you buy a combo or multiple products because you're paying one fair shipping fee for the entire package, not a hidden fee on each individual item.
We believe this is the most honest way to ensure you always get the best value.
6 . Why GST is already included in your prices?
We've made a deliberate choice to simplify our pricing for you. The vast majority of our customers are end-users or small business owners who are looking for the final price and a seamless shopping experience, not the complexities of tax compliance.
Our philosophy is simple: we handle the details so you don't have to. We believe you should spend your time making a great purchase decision, not worrying about GST slabs or input tax credit.
By including all taxes in the price you see, we ensure the final amount is clear from the start. We're here to provide a smooth, headache-free solution, not to add to your workload.
7. How do you define the quality of your products?
We believe that "quality" is best understood in the context of a product's price, materials, and intended use. Instead of a single definition, we focus on providing you with clear and honest information so you can make the best choice.
· Accurate Photos & Videos: Our high-resolution images show the product from all angles, so you can clearly see the details and craftsmanship. For more clarity, we make product explainer video time to time and share it on social media. We always try to implement “What you see is what you get” philosophy.
- Fair Pricing: We keep our prices as low as possible for the quality level we provide. This means you can trust that you are getting the best value for your money within that price category.
· Focus on the facts. We describe our products using objective details about their materials, size, and features, rather than subjective terms. This helps you understand exactly what you are purchasing and sets clear expectations from the start.
We encourage you to review the product details and photos to ensure it's the perfect fit for your needs.